Shipping And Delivery
Purchases are shipped from our respective warehouse by reputed logistics service providers. Please allow following number of days for delivery from receipt of your order.
Domestic Orders – All domestic orders are processed within 1 business day (except for Public Holidays & Sundays). You can expect delivery of the order within 3-5 business days
For International Orders – All International orders are processed within 1 business day (except for Public Holidays & Sundays). You can expect delivery of the order within 7-10 business days. We are shipping to all regions except EU, UK, Australia, New Zealand, Brazil, Turkey, Lebanon, Pakistan, Ukraine, Israel & China.
CUSTOM CHARGES AND HANDLING RATES IF APPLICABLE, WILL BE SHARED AT THE TIME OF DELIVERY BY THE LOGISTICS SERVICE PROVIDER. PLEASE FIND BELOW THE TERMS AND CONDITIONS PERTAINING TO CUSTOM AND HANDLING CHARGES -
Your shipment could be subject to Customs Duty Charge / Import Duty / Other applicable government taxes on arrival in the destination country.
Check the tentative Customs Duty Charge / Import Duty / Other applicable government taxes on the respective government portals.
These charges will have to be borne by the customer. Biotique is not liable to pay them under any circumstances.
The shipping charges mentioned in the total order value does not include these charges.
If the customer refuses to pay the liable shipment custom charges upon its arrival in the destination country the brand will deduct complete shipping and return duty charges from the customer order value while processing the refund.
ORDER DELIVERIES WILL BE MADE BETWEEN 10:00 AM – 5:30 PM Monday – Saturday. Excluding public holidays Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. However Biotique takes no responsibility for goods signed by an alternative person
Domestic Orders: We ship products throughout India and all orders qualify for free domestic shipping above Rs.299 and COD charges- Rs.40 on shopping upto Rs.399
For International Orders: We offer free international shipping for all orders of value 120 USD and above. For orders of less than 120 USD, there is a flat shipping charge of 20 USD.
Returns And Refunds
At Biotique, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.
In case of damage or quality issue with the product, we can only exchange the product if reported within the specified timeline as mentioned below:
If you receive a Tampered or Damaged product, please inform our Customer Care within 24 hours of receipt, with supporting Images and Video, so we can address your concern at the earliest.
For any product quality complaints, please contact our Customer Care within 7 days of your order delivery.
Biotique is not responsible for any damage caused after delivery. Damages due to neglect, improper usage or wrong application will not be covered; under our Exchange / Returns Policy.
Exchange of products will be accepted only if the products are returned in a saleable condition and in their original packaging, in an undamaged condition and subject to following terms -
Returns and exchanges requests will be subject to checking and vetting by Biotique.
No Refund shall be made once goods are sold.
TO RETURN ANY ITEM PLEASE CONTACT OUR CUSTOMER SERVICE TEAM AT 1800-103-9825 & EMAIL US AT CONTACT@BIOTIQUE.COM WITHIN 3 DAYS OF THE PRODUCT DELIVERY.